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02/22/2023
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Refund policy

Cancellation, Delivery and Usage Rules

Digital Content

  1. CANCELLATION

    If you order digital content to download or stream, you will have a cancellation period of the time between your order is placed and when you receive the download or stream. Once you have received the download, download link or stream you will lose this cancellation right. If you are ordering digital content that is provided on a physical CD or DVD, the usual cancellation terms apply as set out in paragraph 40 below.

  2. DELIVERY

    Each download item made available or purchased can be accessed via the relevant area of the Webstore using your log in details and/or following the onscreen instructions. If any streaming items are made available, all such streaming items made available or purchased can be accessed immediately after payment is authorised by following the instructions provided on screen or via email.

  3. USAGE RULES

    You may purchase downloads or stream digital content (as applicable) for your personal and non-commercial use only. In the event you experience any problems in downloading the relevant download item we will allow you to subsequently attempt to download the relevant download item. In the event you experience any problems when downloading, please contact info@metaarts.ca. Please note that we may withdraw products from the Webstore at any time. You may make such copies of a product as specified by any specific usage rules to that product, or such copies as are reasonably necessary for your personal, non-commercial use as applicable. 

  4. TECHNICAL PROBLEMS AND FAULTY PRODUCTS (DIGITAL PRODUCTS)

    If digital content that you download is defective or faulty, please let us know as soon as possible (by contacting us at info@metaarts.ca). If we find that the digital content is indeed defective, we will first attempt to repair or replace the relevant product at our cost within a reasonable timeframe if it is reasonably possible to do so. If a repair or replacement is not possible we will refund you for either the full or partial cost of the product as appropriate. If we agree to a refund, we will refund the sum agreed within 14 days of confirming to you that you are entitled to a refund.

  5. DAMAGE CAUSED TO DEVICES OR OTHER DIGITAL CONTENT

    You have various rights under the Consumer Rights Act 2015 if the digital content we supply to you causes damage to your device or to other digital content you own e.g. if it carries a virus onto your computer. If this happens because of a lack of reasonable skill and care on our part, we will offer a suitable remedy which may be repair of the damaged item or payment of suitable compensation i.e. the cost of removing the virus.

Physical Products

  1. CANCELLATION

    1. You may cancel your purchase of physical products at any time prior to the estimated ship date (as outlined in the product description) or within 14 days, whichever comes first for any reason, beginning on the day after you purchase the product(s). For clarify you may not cancel orders of physical products once the estimated shipping date or confirmed shipping date or 14 days have passed, whichever comes first. In this case, you will receive a full refund of the price paid for the product(s) in accordance with our refunds policy set out in Sections 43-47 below. For clarity, where your order was for products of a “hybrid” nature (e.g. a physical and digital product) and we have begun the process of delivering your digital product order, we will refund the relevant physical element of the order in accordance with our cancellation policy as set out in this Section 38 Where you order multiple items that are delivered in separate batches, your 14 day cancellation period does not begin until the day after the last item has been received by you.

    2. To cancel, you must inform us clearly. We recommend the best way to do this is by emailing info@metaarts.ca. 

    3. This right to cancel does not apply:

      1. where CDs and/or DVDs (or other such audio or audio-visual products) have been shipped;
      2. where the product has been made to your specification;
      3. to digital content (see Sections 35 above); or
      4. where the product, by reason of its nature, cannot be returned.

    5. Your statutory rights are unaffected by Section 40.d above.

  2. DELIVERY

    Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no date is specified, then within 30 days of the Dispatch Confirmation, unless there are exceptional circumstances.

  3. RISK AND TITLE

    Products purchased will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Refunds Policy

  1. If you cancel your purchase of products within the timeframe outlined in Sections 40 we will process the refund due to you as soon as possible and, in any event, within 14 days of the date of notification of cancellation has been received to info@metaarts.ca. In this case, we will refund the price of the product in full, including the cost of delivering the item to you via the service you chose. For clarity, where your order was for products of a “hybrid” nature (e.g. a physical and digital product) and we have begun the process of delivering the digital part of your product order, we will refund the relevant element of the order in accordance with our cancellation policy (as set out in Sections 35 and 40 as applicable) for that particular product.

  2. If you seek to cancel your purchase because you claim that the product is defective or that there has been damage or error on our part, you must, at your expense return the product . We will examine the returned product and will notify you of your refund or otherwise via email within a reasonable period of time.

  3. In the event that we have to cancel your order after payment has been taken, we will notify you of our need to cancel your order and supply you with a refund as soon as possible.

  4. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

  5. We will always make any refund using the same method originally used by you to pay for your purchase unless you expressly agree otherwise.